FAQ

Frequently Asked Questions

How long does delivery take?

Standard UK delivery takes 2-5 working days. Orders placed before 2pm are dispatched the same day. All orders ship free.

Do you ship internationally?

Yes! We ship to the EU and US. Delivery takes 5-10 working days. Shipping costs and any import duties are shown at checkout.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Can I return an item?

Absolutely. You have 30 days to return any item for a full refund, no questions asked. We even cover UK return postage. See our Returns page for details.

How do I track my order?

You'll receive a tracking link by email within an hour of dispatch. You can also visit our order tracking page.

Are your products genuine?

Every product is hand-picked and quality-tested by our UK team before listing. We work directly with trusted manufacturers and hold real inventory in our warehouse.

How do I contact you?

Email us at hello@mybasketo.com or use our contact form. We typically reply within 4 working hours.

Do you offer gift wrapping?

Not currently, but we're working on it! Our standard packaging is already quite presentable — many customers say it looks like a gift.